{"id":335,"date":"2013-01-11T19:30:43","date_gmt":"2013-01-11T19:30:43","guid":{"rendered":"https:\/\/demand-analysis.com\/?p=335"},"modified":"2013-01-11T19:31:39","modified_gmt":"2013-01-11T19:31:39","slug":"people-have-been-asking-who-inspired-us","status":"publish","type":"post","link":"https:\/\/demand-analysis.com\/?p=335","title":{"rendered":"People have been asking&#8230;who inspired us?"},"content":{"rendered":"<p><strong>Inspired by Deming:<\/strong><\/p>\n<blockquote><p>Lack of knowledge&#8230; that is the problem.<br \/>\n<span style=\"color: #0000ff;\"><strong>W. Edwards Deming<\/strong><\/span><\/p>\n<p>Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.<br \/>\n<span style=\"color: #0000ff;\"><strong>W. Edwards Deming<\/strong><\/span><\/p>\n<p>Learning is not compulsory&#8230; neither is survival.<br \/>\n<span style=\"color: #0000ff;\"><strong>W. Edwards Deming<\/strong><\/span><\/p>\n<p>If you do not know how to ask the right question, you discover nothing.<br \/>\n<strong><span style=\"color: #0000ff;\">W. Edwards Deming<\/span><\/strong><\/p>\n<p>You should not ask questions without knowledge.<br \/>\n<strong><span style=\"color: #0000ff;\">W. Edwards Deming<\/span><\/strong><\/p>\n<p>The result of long-term relationships is better and better quality, and lower and lower costs.<\/p>\n<p><strong><span style=\"color: #0000ff;\">W. Edwards Deming<\/span><\/strong><\/p>\n<p>Let\u2019s make toast the American way . . . you burn, I\u2019ll scrape.<br \/>\n<span style=\"color: #0000ff;\"><strong>W. Edwards Deming<\/strong>\u00a0<\/span><\/p><\/blockquote>\n<p><strong>Indebted to Seddon:<\/strong><\/p>\n<blockquote><p><strong>Studying customer demand in customer terms &#8211;\u00a0<\/strong>If you want customers to \u2018pull value\u2019 from the system, you need to know the nature of demands customers place on it. If you don\u2019t know this, you risk giving poor service at high cost.<br \/>\n<strong><span style=\"color: #0000ff;\">John Seddon<\/span><\/strong><\/p>\n<p><strong>Distinguishing between \u2018value\u2019 and \u2018failure\u2019 demand &#8211;\u00a0<\/strong>Value demands are those you want customers to place on the system. Failure demands are those you don\u2019t want. Failure demands are caused by a failure to do something or do something right for the customer. It follows that failure demand is entirely under the organisation\u2019s control. Turning off the causes of failure demand is one of the greatest economic levers available to managers.<br \/>\n<strong><span style=\"color: #0000ff;\">John Seddon<\/span><\/strong><\/p>\n<p><strong>Understanding whether demand is predictable or unpredictable &#8211;\u00a0<\/strong>Before managers act on demand it is critical to determine whether demand is predictable or unpredictable. The secret to effective design is the knowledge of demand and its predictability.<br \/>\n<strong><span style=\"color: #0000ff;\">John Seddon<\/span><\/strong><\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<p><strong>Special thanks to David Butler for<\/strong><strong>\u00a0helping us think differently about work.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Inspired by Deming: Lack of knowledge&#8230; that is the problem. W. Edwards Deming Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. W. Edwards Deming Learning is not compulsory&#8230; neither is survival. W. Edwards Deming If you do not know how to ask the right question, you discover nothing. W. Edwards Deming You should not ask questions without knowledge. W. Edwards Deming The result of long-term relationships is better and better quality, and lower and lower costs. W. Edwards Deming Let\u2019s make toast the American way . . &#8230; <\/p>\n<div><a href=\"https:\/\/demand-analysis.com\/?p=335\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>People have been asking...who inspired us? - Demand Analysis Limited<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/demand-analysis-com.stackstaging.com\/?p=335\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"People have been asking...who inspired us? - Demand Analysis Limited\" \/>\n<meta property=\"og:description\" content=\"Inspired by Deming: Lack of knowledge&#8230; that is the problem. 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